Mid-Autumn Festival Customer Notice

Dear Valued Customers,

As the golden autumn breeze brings the sweet fragrance of osmanthus, we are on the cusp of a cherished Chinese tradition—the Mid-Autumn Festival. On this auspicious occasion of unity and togetherness, we extend our warmest greetings and best wishes to you and your loved ones! To ensure that you enjoy a seamless experience during the Mid-Autumn Festival, we would like to share the following information regarding our holiday schedule and service arrangements:

• Holiday Dates : In accordance with national regulations, from September 14, 2024 (Sunday) to September 17, 2024 (Tuesday), a total of 3 days, have been designated as official holidays for the Mid-Autumn Festival and National Day of the People's Republic of China. During this period, our customer service center will operate on a modified schedule to ensure that you receive necessary support even during non-working hours.

• Service Adjustments : While most departments will be on a temporary hiatus from regular operations, our online service platform will remain operational 24/7 without interruption. You will continue to have access to our official website, mobile application, or self-service system for inquiries, order placement, payment, and other transactions. For urgent matters, we have arranged for dedicated staff to be on standby to address your needs at any time.

• Logistics and Delivery : Considering potential delays in logistics during the holiday season, we recommend that you plan your purchases ahead and, if possible, place your orders before September 13 (Saturday) to ensure timely delivery of goods. Orders made during the holiday period will be processed and dispatched as soon as possible after the holidays, so we kindly ask for your patience.

• After-Sales Support : To safeguard your interests, our after-sales support team will resume normal working hours on the first working day after the holidays to handle any accumulated queries and issues. If you encounter any urgent repair or return requests, we suggest you submit an application through our online customer service system, and we will process it promptly.

• Friendly Reminder : Please stay tuned to updates on our official website and social media platforms for the latest news and important notifications. Additionally, we strongly advise you to maintain contact availability so that we can reach out to you promptly.

We understand that the Mid-Autumn Festival is a special time for family reunions and the enjoyment of life’s pleasures. Therefore, we pledge to continue providing you with high-quality and efficient services during this special day, making your festival even more pleasant and carefree. Once again, we thank you for your continuous support and trust, and we wish you and your family a happy Mid-Autumn Festival, filled with joy, health, and prosperity!

Please share this notice with others and plan your actions in advance for the holidays to avoid any inconvenience. Let us move forward together, creating a beautiful future!

Customer Service Department September 14, 2024